Customer Retention Expert

Customers who stay.
Revenue that grows.

Most scaleups invest heavily in acquiring new customers while losing existing ones shortly after. I build systems that stop this: structured, measurable and ready to implement with your team.

Sascha Goll
8+
Years of experience
Fixed price No hidden costs
Fixed price, no hourly rate
Results guarantee after 9 months
Execution, not just advice
Team coaching included
Fully confidential
Measurable results

The Problem

Why customer retention often fails

It's not a lack of effort, it's a lack of structure. Three patterns show up again and again, across industries, with the same consequences.

01

Too much focus on new customer acquisition

Marketing budgets flow into acquisition. The post-sale journey stays unstructured. The customer lifecycle breaks off before it creates real value.

02

CRM as a data graveyard

The tools are there but unused. Without clear data logic and defined processes, the CRM stays an expensive notebook with no real impact.

03

Cancellations always come as a surprise

Early warning signals exist in the data but go unread. Churn risks stay invisible until it's too late.

The Method

From chaos to system

No outside theory. I work directly with your data, your team and your processes to build something that actually holds.

01

Analysis

Taking a close look at your data, processes and churn risks.

02

Strategy

A clear structure and action plan, tailored to your team.

03

Execution

I accompany the implementation until every step is second nature.

04

Independence

Your team carries the system forward on its own, without external dependency.

Strategy development

No off-the-shelf solutions

A system built for your company

I don't deliver generic frameworks. What I build is a structure tailored to your data, your team size and your customer segments.

The result: clear processes, a loyal customer base and existing revenue that grows systematically without extra effort.

  • Documented strategy and data logic
  • Early warning system for churn risks
  • Not dependent on individual team members
  • Full transparency at every step

Proven Results

Numbers that speak.

I don't publish client lists. Discretion is the foundation of every engagement. These results come from completed projects.

0% fewer cancellations
0% less support workload
0% more recurring revenue
0% higher NPS score

All figures are based on completed projects. Individual results vary depending on the starting situation.

Services & Investment

Clear prices.
No hourly rate.

I don't sell time, I deliver measurable results. You know from day one what you're investing and what you get in return.

For quick orientation

Single Impulse

0 €

Free, one-time, 30 min meeting

For specific challenges where you need fast, concrete recommendations to move forward.

  • Analysis of your situation
  • Clear next steps
  • Direct, actionable recommendations
Get in touch →

For deep understanding

In-Depth Audit

5.000 €

Fixed price, 2 instalments of 2.500 €, excl. VAT

Comprehensive structural analysis of your processes & risks. Includes PDF report and a personal meeting to review findings.

  • Full process analysis
  • Root cause research & data evaluation
  • Concrete solution steps
  • Prioritised recommendations
Download example PDF Get in touch →

For full transformation

Complete Solution

Individual

On request, project-based

Full accompaniment from analysis to finished implementation. I stay until the system is firmly embedded in your team.

  • In-depth audit included
  • Strategy development & process design
  • Implementation support
  • Team coaching included
  • Optional: follow-up support up to 12 months
Get in touch →

Results guarantee. Zero risk.

If the jointly defined milestones are not reached after 9 months, I carry the full risk and refund your investment.

Contact

Ready when you are.

Drop me a short note about your challenge. I'll get back to you personally and usually reply within 24 hours. No strings attached.