From cost centre to revenue-driving customer success in 6 months.

The most impactful engagement for ambitious B2B scaleups. I turn your customer success into a reliable revenue driver in 6 months.

The result: predictable expansion revenue from existing customers, fewer cancellations and a calm system that simply runs.

Fixed price, no hourly rate
Results guarantee after 9 months
Execution, not just advice
Team coaching included
Fully confidential
Measurable results

Why customer retention often fails

It's not a lack of effort, it's a lack of structure. Three patterns show up again and again, across industries, with the same consequences.

Too much focus on new customer acquisition

Marketing budgets flow into winning new customers. The post-sale journey stays unstructured. The customer lifecycle breaks off before it creates real value.

CRM as a data graveyard

The tools are there but unused. Without clear data logic and defined processes, the CRM stays an expensive notebook with no real impact.

Cancellations always come as a surprise

Early warning signals exist in the data but go unread. At-risk accounts stay invisible until it is too late.

The team doesn't see the opportunities

Growth potential within existing accounts goes unnoticed or unaddressed. Growth from existing customers is systematically left on the table.

Firefighting instead of proactive development

The team reacts instead of leading. Without a clear structure there is no capacity left for strategic account development that builds long-term loyalty.

From chaos to system

No outside theory. I work directly with your data, your team and your processes to build something that actually holds.

Analysis

Taking a close look at your data, processes and retention risks.

Strategy

A clear structure and action plan, tailored to your team.

Execution

I accompany the implementation until every step is second nature.

Independence

Your team carries the system forward on its own, without external dependency.

Strategy development visualisation

A system built for your company

I don't deliver generic frameworks. What I build is a structure tailored to your data, your team size and your customer segments.

The result: clear processes, a loyal customer base and existing revenue that grows systematically without extra effort.

  • Documented strategy and data logic
  • Early warning system for churn risks
  • Not dependent on individual team members
  • Full transparency at every step

Numbers that speak.

I don't publish client lists. Discretion is the foundation of every engagement. These results come from completed projects.

0% fewer cancellations
0% less support workload
0% more recurring revenue
0% higher NPS score

All figures are based on completed projects. Individual results vary depending on the starting situation.

Clear prices.
No hourly rate.

I don't sell time, I deliver measurable results. You know from day one what you're investing and what you get in return.

Check-up

Free

One-time · 30 min. meeting

A first, no-commitment look at your situation. We identify together where the biggest lever is.

  • Initial assessment of your situation
  • Clear recommendation
  • Direct, honest feedback
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Potential Check

5,000 €

Fixed price · 2 instalments of 2,500 € · excl. VAT

Comprehensive analysis of your customer processes, retention risks and growth potential. You receive a structured report with concrete next steps – presented and discussed in a personal closing meeting.

  • Full process analysis
  • Root cause research & data evaluation
  • Written report as PDF
  • Prioritised recommendations
  • Personal results meeting
View sample PDF Get in touch →

Transformation

Individual

Fixed price

Full accompaniment from analysis to finished implementation. I stay until the system is firmly embedded in your team.

  • Potential Check included
  • Strategy development & process design
  • Implementation support
  • Team coaching included
  • Optional: follow-up support up to 12 months
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Results guarantee after 9 months

Jointly defined milestones not reached? I refund your investment in full.

Ready when you are.

Drop me a short note about your challenge. I'll get back to you personally and usually reply within 24 hours. No strings attached.